Centralized Mailing List Service
FAQ

Help! I don't see my question listed. Who can I contact?

If you experience difficulties while using the CMLS website, please call or email for help. If you are obtaining the contact number for a GSA customer, please have the customer call the non-GSA number listed below. All customer calls to CMLS are handled by the National Customer Service Center (NCSC).

Call (800) 488-3111 or email ncsccustomer.service@gsa.gov. 

GSA's call center is open Monday through Friday, 8 a.m. to 4 p.m. (CST). Through the call center, you can order publications, get shipment status, and update your contact information.


 

We value your feedback!

Please take a minute to tell us how we can improve this site by providing comments at the CMLS Survey.


 

I know I have a CMLS account. When I request a password reset but don't receive an email, what can I do?

First, check your spam box.  Second, please be aware if your account has been dormant for over a year it may have been deactivated. This will require you to register. We apologize we do not tell you this on the password reset process, our security rules prevent us from doing so.


 

When can I expect to receive my order?

Orders usually ship four business days after they've been received. Orders to US addresses for domestic delivery are shipped via UPS three-day service. Orders to APO/FPO and PO boxes are shipped via USPS Priority Mail and are handed over to the military for delivery 2-3 days after shipping. GSA is not able to track orders after they leave USPS custody. Typical delivery times vary between 2 and 5 weeks. Expedited shipping service is not available. 

Remember, all publications are available in the convenient PDF format. Please use electronic versions of publications whenever possible to promote sustainability and access information immediately. 

Publications ship from a contracted warehouse operated by the Government Publishing Office (GPO) in Pueblo, Colorado.


 

I have extra publications, can I throw them away?

No! If you have a significant quantity of excess publications please contact CMLS at cmls@gsa.gov for instructions on how to return them.

Can I use Internet Explorer?

Our website is designed to function best with Google Chrome. Unfortunately we cannot guarantee best support for other web browsers at this time.


 

I have used my account in the past but now I can't log in. What's wrong?

We have made an update to our system that automatically adds the ".gsacommunity" extension to your username. Please log in with only your email address in the username field (i.e. john.doe@gsa.gov).

Additionally, if your account has been dormant for over one year, it has been removed from our database. Please register a new account. We appologize for any inconvenience this may cause.

If your issues persist, please contact our support team.

How do I reset my CMLS password?

If you are not currently logged in, you may use the "Forgot Password" link on the home page cmls.gsa.gov which prompts a password reset process by sending a password reset link to the email address associated with the account. 

Help! I can’t find my GSA Fleet Publication.

If you continue to experience difficulties while using the CMLS website, please call or email for help. 

DO NOT have Fleet Vendors request publications from CMLS, only a person with a gsa.gov email can request Fleet Publications. 

Email ncsccustomer.service@gsa.gov to place an order.  GSA's call center is open Monday through Friday, 8 a.m. to 4 p.m. (CST).

Fleet Vehicle Guide
This publication is a handy reference guide to answer many questions regarding your GSA Fleet vehicle, such as:  How to minimize costs, effectively maintain and care for your vehicle, and ensure proper use of GSA related services in the event of a crash.  It also provides a list of service providers who may assist in an emergency.
 
Fleet Vehicle Envelope
This publication replaces several regional envelopes and lists all locations/four (4) zones on one envelope. It is used to store Fleet documents in vehicles.
 
Fleet Vehicle Accident Reporting Kit with Forms 
This kit involves an envelope to be opened only in the case of an accident or crash. The envelope provides “in case of accident procedures and proof of insurance” on the outside and contains two copies of the SF-91 and SF-94.
 
Fleet Vehicle Assistance Cards
This handy wallet-sized card provides phone numbers and information for contacting GSA Fleet's Vehicle Assistance Center.
 
Fleet Vehicle Accountability Form
This is a four part NCR Form, used in marshalling the GSA Fleet vehicles. It includes a detailed chart for which parts of the car are missing, damaged, chipped, scratched, or rusted.

How can I order publications for a third party?

CMLS does not support orders placed by one person to a different person and location. You will not be allowed to complete the order to an address other than your own address on cmls.gsa.gov.

To order publications to a third person or location, there are 2 options:

1. Email cmls@gsa.gov to place an order.  Please note that Fleet publications cannot be requested by anyone other than GSA Fleet representatives. Do not have a vendor call to place an order.


2. GSA.gov employees can place third party orders through GSA CRM.  This requires a Salesforce Customer Engagement Organization (SF CEO) account and the CMLS Customer Service permission set. Your Fleet SF Champion can put in the ticket to establish this access..With the account and permission set, SF CEO can be accessed through Chrome using SSO at fas.my.salesforce.com. The CMLS application is in the pull down application list in the top right corner. For instructions, or help on ordering call or email ncsccustomer.service@gsa.gov.